Aaron Mazzrillo thanks for chiming in. I was doing a quick repair under a sink. Your definition of “best” was from a landlord’s point of view. My message is to current and potential tenants who, as you know, don’t care about my vacancy rates, but may pay a small premium for my brand.
Ken Latchers yes it’s all about perspective. You bringing up the terms arrogance and humility, I think gets at the heart of the matter. Most businesses are proud of their customer service and typically appreciate contact and communication with their customers. I think conventional wisdom on being a landlord has a different take on this.
Popularity, beyond being firm but fair with tenants, hurts NOI, but popularity with neighbors and community helps NOI.
I agree it’s a business, but I enjoy reframing and innovating. Landlords can do so much more to create additional income streams and reduce expenses, but it seems like the majority doesn’t even try.